Loading…
The MacAdmins Conference is the premier East Coast conference for anyone who deploys and manages devices in the Apple ecosystem. Over the last 15 years we featured hundreds of sessions and many workshops with top notch speakers in the MacAdmins community. MacAdmins offers an incredible level of expertise, value, entertainment, and a great opportunity to network with your fellow admins!

Registration is now OPEN! Click here for details!
← Back to schedule
Customer Service Excellence for Mac Admins: Handling Difficult Customers and Improving IT Support
Friday July 18, 2025 10:45am - 12:00pm EDT
TBA 4
Technical expertise is only part of the equation for a successful Mac admin. Providing excellent customer service—whether to internal employees or external clients—is critical for building trust, reducing frustration, and ensuring smooth IT operations. This session will cover strategies for improving customer interactions, handling difficult users, and elevating the overall IT support experience while maintaining efficiency and professionalism.
Speakers
avatar for Jeremey Kenney

Jeremey Kenney

Technology and integrations manager, GlobalMac IT
Jeremey Kenney is an IT leader with 18 years of experience in leadership and 12 years specializing in the Apple ecosystem. Based in Cleveland, Ohio, he has supported Apple technology from multiple perspectives‚ first as a Senior AppleCare Advisor and later in the managed services... Read More →
Friday July 18, 2025 10:45am - 12:00pm EDT
TBA 4 Penn Stater Conference Center Hotel, 215 Innovation Blvd, State College, PA 16803, USA
  Development   Career   All Levels

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Tweet Share
Share Modal

Share this link via

Or copy link